Frequently Asked Questions

Orders

You can select your preferred payment method at checkout.* We accept secure payments online via credit cards and PayPal * Offline payments via bank deposit (details will be sent to you with your order confirmation. Orders will not be processed until payment has cleared)* Cash on delivery is available for local pick up from our Toowoomba store front only. 

Absolutely! If you live in Toowoomba or are passing through, you are welcome to place an online order and arrange to collect it from our store front in Mount Lofty. There is an option during the checkout process (not the shopping cart) to select Free Local Pick Up.

We know how annoying it is when your favourite product is unavailable, and as much as we strive to always have it in stock, from time to time, we may run out. If there’s a specific product you’re after, please contact us at amanda@myessentialalchemy.com.au and we will try our best to have it ready for you ASAP. 

If you wish to change anything in your order please send an email to amanda@myessentialalchemy.com.au with your order details and information about the request. Doing this as quickly as possible will give us a greater chance of fixing the order before it’s sent.

Sure! There are a number of Australian retail stores that are stocking our My Essential Alchemy range of handmade products. Check out our growing list of stockists below. If there is not one in your local area right now, please reach out to us as we are currently taking applications for new stockists.

Our Stockists

When ordering online you have the option of free local pick up from our store front at Mount Lofty, Toowoomba, QLD. You will be sent a confirmation email with the address and instructions for collection days/times.

Absolutely! If you would like to visit our Mount Lofty store front to purchase products please contact us to arrange a suitable time.

Yes, we can certainly arrange for your orders to be available for collection either after hours or during the weekend. We will require communication on your preferred time and also enough time to process and prepare your package. Please contact us via email or leave a message attached to your online order.  

We offer flat rate shipping of $9.95 on all orders. 

For all orders placed over the value of $95, we will post your goods to you for free (within Australia).

Express post is available and will be calculated at check out by the weight of your order.

Sure! If you need your goods delivered ASAP, please select the express postage option during the check out process. The cost will be automatically calculated by the weight of your total order.

Once your order is placed our team will prepare and package it as soon as possible. In some cases this may be the same day, but please allow for up to three days. We use either Australia Post or our local couriers and their delivery times depend on where you are in Australia (please read our shipping policy below for more information). You will be sent a tracking number via email to view the progress and estimated arrival date.


Shipping Policy

If you have an account with us but would like to send an order to a different address than your own, please change the shipping address for that order when checking out. If the order is being sent as a gift you are welcome to leave us a message in the notes section and we can write a card for the recipient on your behalf.

Absolutely! If you live in Toowoomba or are passing through, you are welcome to place an online order and arrange to collect it from our store front in Mount Lofty. 

There is an option during the checkout process (not the shopping cart) to select Free Local Pick Up.

We are in the process of expanding internationally! For the moment we can post throughout Australia and New Zealand. If you are from overseas, please email and let us know that you are interested in having My Essential Alchemy goods delivered straight to your door.

Your satisfaction is important to us. If there is a problem with your order or product that you have purchased please reach out to us via email on our 'contact us' page. There is a real person on the other end waiting to make sure that you have a positive experience with My Essential Alchemy. Returns and Refunds Policy

My Essential Alchemy Products

Our products are all made in Toowoomba, QLD. Each small batch is hand crafted, poured and packaged by Amanda the Alchemist.

Our manufacturing and testing processes are completely free from animal testing and we only source from suppliers who do not test on animals. Our products have been tested only on willing family, friends and volunteer customers.

The My Essential Alchemy range is proudly free of nasties and skin irritants including parabens, phthalates, petrochemicals, PEGs, mineral oils, sulphates, silicones, GMOs, and synthetic colours and fragrances. Not only are they free from the nasties, but they are guaranteed to be made with only the highest quality. unrefined ingredients. As someone with very sensitive skin and autoimmune conditions, the purity and gentle effectiveness of each product is very important to us. 

We sure can! The options for essential oil blends, natural remedies and botanical bath pampering is endless. Send through an email to amanda@myessentialalchemy.com.au with your request or idea.

We create sample sizes for most of our handmade products to give you the chance to feel, smell, try it on your skin and to see which variety you like the best. These samples can be ordered from our website under Sample Sizes.

The majority of our products have been hand crafted using plant-based ingredients, however our balms do contain a local, natural beeswax. We believe in full transparency and every ingredient we use is listed in our product descriptions. 

We believe in full transparency here at My Essential Alchemy and make sure that every ingredient used is listed in our product descriptions. If you have a known allergy please read carefully to ensure that the product is right for you. We can offer custom variations on some of our product range, substituting the allergen for a similar but effective ingredient. Please contact us at amanda@myessentialalchemy.com.au with your request.

The majority of our products are generally regarded as being safe for use by pregnant and/or breastfeeding women, unless otherwise specified in our individual product descriptions. If you are concerned about a specific medical condition please speak to your medical professional before using.It should be noted that using any of our products that contain peppermint essential oil in excess may decrease your milk supply when breastfeeding.

You will notice that many of our popular essential oil blends are available in adult, child or bub variations. We have formulated each with an essential oil dilution that is appropriate for the age and size of the individual. If you have any questions about which variety would be best for your loved one, please contact us for a recommendation.  

We recommend that you use your my Essential Alchemy products within the best before date, which will ensure the freshness and efficacy of your product. However, it will depend on how the product has been stored (fridge or freezer will prolong the shelf life) and common sense will be required to see if it still looks and smells ok.

We are proud to use ingredients of the highest quality and have full disclosure on everything that is used in our products. It is up to the consumer to check products for their full list of ingredients prior to purchasing, to ensure is does not contain any known allergy causing substances.

If you are interested in stocking our full range of handmade natural products, or looking at a specific range we create, please contact us via email at amanda@myessentialalchemy.com.au we would love to hear from you.

Please provide a brief outline of your business needs and we will be able to send you our stockists agreement, pricing structure and assist you in getting set up with a wholesale account.

Rewards/Loyalty

Introduce your friends to My Essential Alchemy and you will BOTH receive a coupon for 10% off your order when they place their first order using your unique referral code.  

 

Once you have joined our Alchemy Advantages Program you will start earning points that can be redeemed for a reward of your choice. These points are added to your account automatically when you sign up, follow us on Instagram, celebrate your birthday, refer others, and of course every time you place an order with us!